Privacy Policy
Effective Date: 12/01/2025
Dokumentos (“we,” “our,” or “us”) respects the privacy of its users and is committed to protecting the personal information of individuals and businesses who interact with our website and services.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access our website or use our document preparation and administrative services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Information that can identify an individual, including but not limited to:
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Full name
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Email address
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Phone number
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Mailing address
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Identification details provided for document-related services
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Information contained in documents submitted by the customer
b. Business Information
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Company name
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Authorized representative details
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Business contact information
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Corporate or administrative documentation
c. Technical Information
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IP address
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Browser type
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Device information
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Pages visited and interaction data
This information is collected when users submit service requests, communicate with us, upload documents, or interact with our website.
2. How We Use Information
Dokumentos uses collected information to:
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Provide and manage requested services
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Prepare, process, and coordinate document-related services
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Communicate with customers regarding service status
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Coordinate with authorized third-party providers when required
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Maintain internal records and operational workflows
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Comply with legal, regulatory, or contractual obligations
We do not sell personal information to third parties.
3. Information Sharing and Disclosure
We may share personal information only in the following circumstances:
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With authorized third-party service providers (such as notaries, translators, or public offices) strictly for service fulfillment
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When required by law, regulation, or legal process
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To protect the rights, property, or safety of Dokumentos, its customers, or others
All third parties receive only the information necessary to perform their specific function and are expected to maintain confidentiality.
4. Data Protection and Security
Dokumentos implements administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, or loss.
Access to personal data is limited to authorized personnel and service providers involved in fulfilling customer requests. Information is retained only for as long as necessary to complete services or comply with legal and operational requirements.
5. Data Retention
Personal information is retained:
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For the duration necessary to complete requested services
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As required by applicable laws or contractual obligations
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For internal recordkeeping and dispute resolution, when applicable
Once retention is no longer required, information is securely deleted or anonymized.
6. User Rights
Depending on applicable law, users may have the right to:
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Request access to their personal information
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Request correction of inaccurate information
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Request deletion of personal information, subject to legal obligations
Requests can be made using the contact information provided below.
7. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance functionality, analyze usage, and improve user experience. Users may control cookie preferences through their browser settings.
8. Third-Party Websites
Our website may contain links to third-party websites. Dokumentos is not responsible for the privacy practices or content of those external sites.
9. Changes to This Privacy Policy
Dokumentos reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
10. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Dokumentos
Email: support@dokumentos.com
United States